People skills are the key to success, yet they all depend on one fundamental insight: nobody knows for sure what you are thinking or feeling - they can respond only to your behaviour. Getting the best from others, therefore, means monitoring and modifying how you behave.
This key principle can decisively boost your effectiveness in the office or the boardroom, when chairing and coaching, interviewing and influencing, presenting and planning. With section on topics ranging from Bullying, Competencies, Diversity and Empowerment to Listening, Mentoring, NLP and Values.
Peter Honey (CIPD)
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