- Stay calm and use nonverbal cues
- Reinforce disrupter's acceptable behaviour
- Refer to the ground rules
- Let the group discourage the disruptive behaviour whenever possible
- Refocus the discussion on the original topic
- Make a direct statement to the disrupter when other approaches are unsuccessful
Sunday 4 July 2010
Handling Disruptive Behaviour in Meetings - Key Actions
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment